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4 Ways Proactive IT Monitoring Can Benefit Your Business

April 1, 2021 by Mandy

Proactively monitoring your IT infrastructure for errors requires an outlay of capital and resources, and so it can be tempting just to leave it until a problem actually happens.

It can also be tempting to put preventative maintenance on hold when you are dealing with things that seem more important at the time, like implementing a new project or perhaps dealing with a problem.

Make a priority out of proactively monitoring your IT infrastructure. You will find that there are a number of benefits and that your company will save money and reputation into the bargain.

Less downtime

If you consistently monitor your IT infrastructure, you will catch problems, or the potential for problems, before they turn into something big enough to escalate into downtime and impact your business.

Downtime can cost businesses a significant amount of money. If you are an e-commerce business relying on a website to take orders, every minute that website is down is a minute where your customers can’t place an order and might decide to visit a competitor’s website instead.

If you have employees, every minute that your infrastructure is down is a minute where they can’t be going about their work. The actual cost of IT downtime depends on the company’s turnover in question, but the average cost has been estimated at $5,600 per minute, and some businesses losing as much as $540,000 per hour due to IT downtime.

Increased trust from customers

One of the biggest digital risks is that your customer data will be breached by a cyberattack. If this happens, businesses can be liable for fines and damages, not to mention having to quickly work to recover the data and secure their systems again.

As well as the initial cost and effort, a data breach can have a lasting effect on a company’s reputation. If customer’s data has been lost once by a company are, the chances are that it will take them a long time to trust them again. Not only this, but the company’s reputation amongst potential future customers will be impacted too.

Improved customer service

Customers expect to be able to make their order, view their account, or ask their question on their schedule.

If they go to your website and find that they can’t do what they need to, or call your contact center and find that the agent can’t give them the information that they want because their systems are down, this will be frustrating for them and not the service that they want to receive.

Less out of hours work

Allowing your IT services to be monitored by a managed services provider means that there is less likely to be a failure, requiring your staff to work out of hours to fix an urgent issue.

Managed services providers will monitor your systems 24 hours a day and resolve any issues as they occur, as well as carrying out future-proofing so that your staff aren’t required to work out of hours at extra cost to you and at a detriment to their wellbeing.

Filed Under: Business Tagged With: business, IT, IT monitoring

7 Ways to Educate Yourself In IT Service Management

June 15, 2020 by Mandy

It seems that nowadays everyone wants to get into information technology. Between the good job opportunities and good pay, many people see this exciting new career path as something worth going into. The problem with this is that this large demand for information technology jobs leads to a very competitive job market. Getting a big information technology job at one of the big companies can be a very difficult task as they are thousands of other people competing for the same job. There are several different ways to educate yourself in information technology service management.

Someways cost a lot of money while someways cost only a little amount of money or even free. You need to make sure that you have the right resume to be able to get the information technology job that you want. Here are seven ways to educate yourself in information technology service management.

The first way is probably the most obvious way. Going to a university and getting a degree in information technology service management is a way that you can educate yourself and put a degree on your resume. The problem with that is that many people that come into university spend a lot of money. Many people that want to attend university for this simply cannot afford it. Especially now as there are more demands from the employer such as Masters degrees and other specifications, it can get very expensive to put something from a university on your resume. Another thing you can do is go through a private school. There are many information technologies for private schools that only focus on information technology. This can be a very good way to get an education while focusing only on information technology service management. One thing to keep in mind is that you need to make sure that you are dealing with a reputable school. There are many fake schools out there that only want to scam you out of money.

Nowadays that technology has advanced so much, many people that decide to go into information technology decide to self teach themselves. There are so many free resources online that can set you up with a career in information technology. Several websites such as Udemy allow you to be able to buy a course that is low cost and will give you a certificate of completion once you pass the test. This can be a great way for you to learn about information technology. A freeway that you can learn about this is through youtube. There are hundreds of videos on YouTube that allow you to get a good grasp of different subjects in information technology. This free service allows you to get a lot of experience and study in this field, and also for free. Often times this will cost a low amount of money or free compared to spending thousands of dollars at the university.

There are many courses online that will allow you to get a certificate that has some weight at a low cost. One of these courses is ITIL courses Australia. This allows you to get an education and information technology service management while spending a reasonable low amount of money to get it. After you complete the course you will take a test and if you pass then you will get the certificate of passing. This is a great thing to put on your resume as it is internationally recognized as a tool for an employer to see if someone understands the field well enough to walk the job. These courses often times keep up with modern technology. That is one problem with a traditional university education. The problem is that technology is constantly updating and advancing, so what you learn in a university might not apply for the latest trending technology. There are many courses out there that will constantly update itself to keep up with new trends and technology that will allow you to be able to easily update yourself in the field.

Another way to educate yourself in this field is through the use of e-books. These are low cost and will teach you everything you need to know about the field. They will often times have walk-through that you will be to do on your computer so that you can get the practice you need to successfully get a job in this field.

Parents who want their kids to start learning music need to start early. For example, a preschool is a great place to get kids acquainted with music at an early age. Once they develop a liking, parents can shift them to a full-fledged music school. However, not all preschools offer specialised music lessons. It is only the best preschool in Singapore where you can expect your kids to fall in love with music at a very early age.

The information technology service management jobs market seems to get more and more competitive as time goes on. The list of requirements you need on your resume to get a job in this field seems to be increasing. With these several ways to educate yourself in information technology, you will be able to pick a path that is right for you to get the job that you want in the information technology field.

Filed Under: Education Tagged With: education, IT, learning, text

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